Delivery and returns
General Delivery info
Orders placed before 2:30 pm usually ship out the same day from Beirut Lebanon.
DELIVERY FEES:
Domestic Orders (Lebanon): $5
International Orders: Shipping fees are based on the destination and order size.
Domestic Orders: Standard delivery takes about 8 business days.
International Orders: Delivery typically takes 10 to 15 business days.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas, especially in remote locations or during adverse weather conditions, delivery may be delayed. We strive to ship your order as quickly as possible, but there may be slight delays during peak seasons (e.g., sales, holidays, or promotions).
SIGNATURE REQUIREMENTS:
No need to sign for your order upon delivery. If you are unavailable to receive the package, our delivery partners will attempt to deliver it up to three times on consecutive business days. After five days of no communication, the package will be returned to our warehouse.
INTERNATIONAL ORDERS
Aqui ships worldwide. Outside the US, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
RETURN TERMS AND CONDITIONS
You may request an exchange or return for store credits within 48 hours of receiving your order by contacting us via WhatsApp or DM on Instagram (@aquibeirut). We do not offer refunds.
All items must be returned in the condition they were received: unworn, unaltered, or unwashed, with all tags attached. Merchandise returned without original packaging will not be accepted.
Exchanges in Lebanon:
For Lebanon-based orders, we will arrange for the delivery company to pick up the item(s) you wish to return and provide you with the new requested item(s). A delivery charge will be applied for the new shipment.
International Exchanges:
For international returns, it is your responsibility to cover shipping fees and any customs charges when returning items to us.
Damaged or Worn Goods:
Damaged, worn, or altered goods are not eligible for return or exchange and will need to be paid for in full by the customer.
Damaged or Defective Merchandise:
If you receive damaged or defective items, replacements will be sent at no additional cost to you. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within the specified time), a store credit or exchange will be processed within 2-3 business days.
