FAQS

WHAT IS YOUR EXCHANGE/RETURNS POLICY?
Within 48 hours of receiving your order, you may request an exchange or return an item for store credits by contacting us on WhatsApp or via DM on Instagram (@aquibeirut).

We DON’T offer refunds!

Exchange in Lebanon:

We will arrange with the delivery company to pick up the item(s) to be returned, and provide you with the new requested item(s). Please note that a delivery charge will be applied to the new delivery.

International Exchange:

It is important to note that it is your responsibility to handle shipping fees and custom rates when returning an item back to us.

Please note that damaged or worn goods will not be eligible for return/exchange and will have to be paid for in FULL by the customer
WHAT ARE YOUR OPERATING HOURS?
We will timely respond to any inquiry you have from Monday to Friday through 10:00 AM till 5:00 PM


DO YOU OFFER A PICK-UP SERVICE IN LEBANON?
PICK UP IS AVAILABLE FROM TUESDAY TO SATURDAY 11:00 AM - 5:00 PM ON APPOINTMENT BASIS.
CONTACT OUR CUSTOMER SERVICE REPRESENTATIVE TO SCHEDULE YOUR APPOINTMENT.
WHAT ABOUT PAYMENT AND CURRENCY?
For international orders, payments have to be processed in USD and paid for online through our gateway on the website.

For orders in Lebanon, payments have to be processed in either fresh USD or at the market rate of the day you RECEIVE your order in CASH.
WHERE IS AQUÍ LOCATED ?
YOU CAN FIND US IN MONOT, ACHRAFIEH, BEIRUT, LB, 000.
HOW DOES THE ONLINE SHOPPING PROCEDURE GO?
OUR WEBSITE PROVIDES REAL TIME IMAGES WITH MATERIAL AND DESIGN DESCRIPTION FOR A ONE-OF-A-KIND EXPERIENCE. 
OUR CUSTOMER SERVICE IS AVAILABLE FROM 9:00 AM - 5:00 PM EVERYDAY FOR FURTHER HELP.
DOES AQUÍ HAVE A PHYSICAL LOCATION?
FOR THE MOMENT BEING, WE ARE ONLY AVAILABLE ON WWW.AQUIBEIRUT.COM.
POP-UP EVENTS AND SPECIAL LIVE APPEARANCES ARE ANNOUNCED VIA OUR SOCIAL MEDIA CHANNELS.
WHAT ARE THE PAYMENT OPTIONS?
ORDERS IN LEBANON: YOU CAN PAY VIA CASH ON DELIVERY (COD) OR USING AN INTERNATIONAL CREDIT CARD.
INTERNATIONAL ORDERS: ALL PAYMENTS VIA CREDIT CARD.
HOW CAN I CONTACT CUSTOMER SUPPORT?
YOU CAN REACH US VIA DMs.
YOU CAN ALSO CONTACT US VIA WHATSAPP ON +961 71 452 155, OR GIVE US A CALL.
WE ARE ALSO AVAILABLE VIA EMAIL AT INFO@AQUIBEIRUT.COM
MONDAY - SATURDAY 9:00 AM - 5:00 PM
WHEN WAS AQUÍ FOUNDED?
AQUÍ WAS FOUNDED IN 2020 IN BEIRUT, LEBANON BY ELISSA HASSAN.
WHY WAS AQUÍ FOUNDED?
TO BRIDGE THE WORLDS OF LUXURY AND ACCESSIBILITY, TO CREATE STATEMENT PIECES THAT WILL LIVE WITH THE WEARER.